Frequently Asked Questions
Everything you need to know about shopping at STAUD.
What is your return policy?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items marked as final sale are not eligible for return or exchange.
When will my order ship?
Standard orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your selected shipping method and destination.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
How do I care for my STAUD handbag?
To maintain the quality of your bag, we recommend avoiding prolonged exposure to direct sunlight and moisture. Store your piece in its provided dust bag when not in use and clean leather items with a soft, dry cloth.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we are unable to make modifications or cancellations as our team begins processing it immediately. Please double-check your shipping address and item selection before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.